Revenue Drivers
Sales of computers, printers, data storage, software, display units and other peripherals
What's next?
Tech support, printer ink, post manufacturer warranty services, purchase consultation, phone systems
How will this help and how will it affect customer switching costs?
This may help by consolidating all of a client's IT needs in one place. This will also provide more products to boost service charge income. If there is a switching cost it will depend on if we are able to offer competitive pricing. If we do not than that will be the switching cost, however, some may still do it for convenience. If we are able to competitively price the client should incur negative switching costs.
Because this concept is a business I was unable to find much relevant information to answer the remainder of the questions.
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